Jira Service Management

{"xsrfToken":"BICY-GR8L-O5FP-D8RA_aa2b315d209e4e337b416b5236ae3831769f39cb_lout","branding":{"id":"2","key":"os","name":"Orbx Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d1a33f","headerLinkHoverBGColor":"#d1a33f","headerBadgeColor":"#d1a33f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/11319d3e-5873-4dc1-b39f-d9c31592023d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZGUwMWRmNi00YTNjLTQ2Y2MtYWY3NC0yYTc3OTBjZmYzNjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjExMzE5ZDNlLTU4NzMtNGRjMS1iMzlmLWQ5YzMxNTkyMDIzZCI6WyJyZWFkIl19LCJleHAiOjE2ODAyNjY3NDEsIm5iZiI6MTY4MDI2NjE0MX0.leVTIdpxeMLfHsFZpl3XuNI3Y8fVmMm8I_Jt-ncDNvQ&client=6de01df6-4a3c-46cc-af74-2a7790cff362&mode=fit","logoId":"11319d3e-5873-4dc1-b39f-d9c31592023d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#fcb401","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/369df1c6-e93b-4a07-9cd6-085f08d7ad73/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZGUwMWRmNi00YTNjLTQ2Y2MtYWY3NC0yYTc3OTBjZmYzNjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM2OWRmMWM2LWU5M2ItNGEwNy05Y2Q2LTA4NWYwOGQ3YWQ3MyI6WyJyZWFkIl19LCJleHAiOjE2ODAyNjY3NDEsIm5iZiI6MTY4MDI2NjE0MX0.Ecc4iAdUt1PbKx4HiaJNTS6AQkLDuBAZ9iKW45qfMAs&client=6de01df6-4a3c-46cc-af74-2a7790cff362&height=300&mode=fit","bannerMediaApiFileId":"369df1c6-e93b-4a07-9cd6-085f08d7ad73","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"os","projectId":10300,"serviceDeskId":2,"name":"Orbx Support","description":"Welcome! You can raise a request for support using the options provided below.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"17","name":"A Product","descriptionHtml":"","callToAction":"A Product","introHtml":"Having a problem with an airport, aircraft, scenery or utility we sell?","icon":10688,"iconUrl":"https://orbxsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[3],"key":""},{"id":"10","name":"My Account","descriptionHtml":"","callToAction":"My Account","introHtml":"Locked out of your account, issue with a purchase, or want a refund","icon":10689,"iconUrl":"https://orbxsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[3],"key":""},{"id":"18","name":"Orbx Central","descriptionHtml":"Please use this form to request help with Orbx Central.\nWe also have an <a href=\"https://orbx.to/central-guide\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Orbx Central User Guide</a> available that may resolve your query.","callToAction":"Orbx Central","introHtml":"Need help installing, configuring or troubleshooting Orbx Central?","icon":10690,"iconUrl":"https://orbxsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10690","groups":[3],"key":""},{"id":"12","name":"Other question","descriptionHtml":"","callToAction":"Other question","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10691,"iconUrl":"https://orbxsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10691","groups":[3],"key":""},{"id":"19","name":"Volanta","descriptionHtml":"","callToAction":"Volanta","introHtml":"Have a problem with Volanta?","icon":10692,"iconUrl":"https://orbxsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10692","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10636,"iconUrl":"https://orbxsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10636","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[10,17,18,19,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"676663c9-ab71-3491-9b8d-5b1985607e77","appLinkName":"System Confluence","spaceKey":"OC","spaceName":"Orbx Central","isServer":false},"labels":[],"projectKey":"OS","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":19,"projectId":10300,"form":{"name":"Volanta","descriptionHtml":"","callToAction":"Volanta","intro":"Have a problem with Volanta?","instructions":"","icon":10692,"iconUrl":"https://orbxsystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10692","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"What is the issue you are experiencing?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","fieldId":"customfield_10910","fieldConfigId":"11217","label":"What operating system do you use?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10517","label":"Windows","selected":false,"children":[]},{"value":"10518","label":"macOS","selected":false,"children":[]},{"value":"10519","label":"Linux","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10911","fieldConfigId":"11218","label":"In which simulator are you experiencing this issue, if applicable?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10520","label":"Microsoft Flight Simulator (2020)","selected":false,"children":[]},{"value":"10521","label":"X-Plane 12","selected":false,"children":[]},{"value":"10522","label":"X-Plane 11","selected":false,"children":[]},{"value":"10523","label":"Prepar3D v5","selected":false,"children":[]},{"value":"10524","label":"Prepar3D v4","selected":false,"children":[]},{"value":"10525","label":"Prepar3D v1-3","selected":false,"children":[]},{"value":"10526","label":"Flight Simulator X","selected":false,"children":[]},{"value":"10527","label":"DCS: World","selected":false,"children":[]},{"value":"10528","label":"Infinite Flight","selected":false,"children":[]},{"value":"10529","label":"FlightGear","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Volanta log file","description":"You can find this at Settings → General → Open Log. Providing this file helps us solve your issue faster.","descriptionHtml":"You can find this at Settings → General → Open Log. Providing this file helps us solve your issue faster.","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/19","calendarParams":{"firstDay":0,"date":"2023-03-31T12:35:41+0000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"676663c9-ab71-3491-9b8d-5b1985607e77","appLinkName":"System Confluence","spaceKey":"OC","spaceName":"Orbx Central","isServer":false},"labels":[],"projectKey":"OS","serviceDeskId":2},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZGUwMWRmNi00YTNjLTQ2Y2MtYWY3NC0yYTc3OTBjZmYzNjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2ODAyNjczNDEsIm5iZiI6MTY4MDI2NjE0MX0.V_8oVYevnA5EM1WYpIvy49lP1lm-Ty9Grm-_sIC2XFc","targetCollection":"upload-project-10300","endpointUrl":"https://api.media.atlassian.com","clientId":"6de01df6-4a3c-46cc-af74-2a7790cff362","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":9,"updated":"2022-12-19T23:56:48.410524Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":9,"name":"Volanta additional fields","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"efc3657b-ff89-4ac8-b6f6-afc7bc2c2594"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"72c5de25-e48b-468a-b61a-a94dbf39073a"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"ts","label":"What is your Volanta username?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"cm","label":"Are you a Volanta Premium subscriber?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes, I am Premium","other":false}],"questionKey":""}}},"uuid":"6b2a0e72-2d9d-4f4f-97e5-d8fb32ac062d"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":9,"updated":"2022-12-19T23:56:48.410524Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":9,"name":"Volanta additional fields","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"efc3657b-ff89-4ac8-b6f6-afc7bc2c2594"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"72c5de25-e48b-468a-b61a-a94dbf39073a"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"ts","label":"What is your Volanta username?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"cm","label":"Are you a Volanta Premium subscriber?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes, I am Premium","other":false}],"questionKey":""}}},"uuid":"6b2a0e72-2d9d-4f4f-97e5-d8fb32ac062d"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}